Choose Delivery or Collection using the date calendar on the website or in the basket, then select an eligible date before checkout. Only dates permitted by the current ordering rules and cutoff will be available.

Our standard wholesale flower range can normally be ordered up to 14 days before the selected delivery or collection date. If your date is further away, use the future-date notification or Event Flower Planner instead of assuming the order is already confirmed.

Yes. On the website's date calendar, select an unavailable future date and use 'Notify me when available' with your email address and the required marketing consent. Flower prices and availability are only confirmed when you place your order.

Some dates are unavailable because of the delivery calendar, ordering cutoff, service restrictions or blocked dates. Please choose an eligible date shown by the calendar or register for a future-date reminder when that option is offered.

Standard and future flower orders follow the 7am cutoff on the relevant ordering day shown in our delivery calendar. Always check the calendar at checkout for the next eligible date.

For example, an eligible standard order paid for before 7am Monday can be scheduled for Wednesday delivery under our current standard calendar. For faster options, check our separately stocked Fast Flowers range.

Yes. Fresh wholesale flower stock and prices vary with grower supply, season and market conditions. The product price and availability are confirmed when an eligible order is placed, not when a future date or event plan is saved.

Eligible orders can be amended through your customer account while that order's amendment window remains open. Once the sourcing cutoff has passed, changes may no longer be possible; contact our team promptly if you need help.

Fresh flower orders cannot normally be cancelled or refunded once sourcing from Holland has started. For cancellation enquiries, telephone our team promptly; undispatched sundries are subject to separate cancellation rules.

Flower availability can change because the products are sourced fresh. Where the option is offered, you can indicate whether you allow substitutions; contact us if an exact variety or colour is essential.

Fast Flowers is our separate collection of flowers physically in stock now, with live and limited availability. Eligible orders placed before 12pm can use same-day collection or next-day delivery, subject to available operating days.

No. Fast Flowers uses a separate basket and must be ordered separately from standard or future-date flowers. The site will ask before clearing your existing basket if you switch to Fast Flowers.

When you add eligible Fast Flowers stock to your basket, your selected quantity is temporarily reserved for five minutes while you complete checkout. If you do not order in time, that stock can become available to other customers.

You can still browse and order available Fast Flowers after 12pm, but same-day collection or next-day delivery may no longer be offered. The Fast Flowers page will show the next eligible dates.

We deliver flowers to eligible UK addresses, with available services determined by your postcode and the options shown at checkout. Please check the delivery calendar and shipping options before placing an order.

Standard UK mainland delivery starts at £7.99, with premium morning and weekend services available at higher rates where offered. The final delivery cost and eligible services are shown at checkout.

Yes, AM and weekend delivery options are available for eligible orders and postcodes at checkout. Selecting a Saturday date alone does not automatically purchase the correct weekend courier service; choose the matching delivery option.

Where tracking is available, the courier will send delivery updates to the contact details supplied at checkout. Courier delivery dates are estimates, so we recommend allowing extra time for event flowers.

Standard and future-order flower collections are normally ready from 1pm on the selected collection date because the flowers arrive that morning. Fast Flowers has a different same-day collection service, so follow the instructions provided with that order.

Our cash and carry is at Unit 13, Spring Road, Smethwick, B66 1PE. Our listed opening hours are Monday to Friday, 9.30am to 3pm, but preordered collections must follow their confirmed collection slot.

No. All Occasions Wholesale welcomes both the public and trade customers, with no trade account or minimum order spend required; approved trade customers can sign in to see their Trade Prices.

Yes. Our flower shop is open to both members of the public and professional florists, with no trade account required to place a standard order.

There is no minimum order spend. Flowers are sold in the bunch or pack quantities shown on each product listing, rather than as individual stems.

The product page shows the bunch or pack price and the equivalent price per stem where applicable. For example, one bunch of 10 stems at £1.50 per stem costs £15 before any applicable VAT or delivery.

Approved trade customers see their Trade Price when signed in to the account linked to their trade status. Standard customers can still buy flowers without a trade account.

Pay on Account is available only to eligible, approved trade customers where that payment choice is shown at checkout. New or standard customers are normally required to pay when ordering.

We offer four annual membership tiers: Bronze, Silver, Gold and Platinum. Each provides different flower discounts, delivery benefits and levels of support; see /pages/memberships.

Bronze is free, Silver costs £50 per year, Gold £75 and Platinum £100. Silver includes 10% off flowers and free delivery over £50 ex VAT; Gold offers 15% off flowers and free delivery, while Platinum offers 20% off flowers, 5% off sundries and free delivery.

Where the VAT display toggle is available, you can choose to view prices including or excluding VAT. Check the VAT labels and final tax and delivery totals at checkout before paying.

Standard online checkout accepts major debit or credit cards and supported accelerated payment methods such as Apple Pay, Google Pay and PayPal when offered. Approved trade customers may also see Pay on Account.

We stock a broad range of flowers, foliage, plants and sundries, including seasonal varieties. If you need particular colours, varieties or large event quantities, contact us with your event date so we can discuss availability.

Our free Event Flower Planner helps you save an event date, approximate flower needs and a recommended delivery date before ordering opens. Saving a plan does not place an order or reserve flowers or prices.

We generally recommend delivery 2–3 days before your event so your fresh flowers can hydrate, be conditioned and open before arranging. Exact timing can vary by flower variety.

Fresh cut flowers are transported out of water and can look thirsty on arrival. Unpack them promptly, trim the stems and place them in clean water to let them rehydrate before arranging.

Contact us promptly with your order number, delivery date and clear photos of the whole bunch and affected stems. Our published wholesale policy allows for minor natural variation, including up to 1–2 damaged or missing stems per bunch; more serious issues are assessed for a suitable resolution.

Yes. Flower subscriptions can be arranged for regular deliveries, with weekly prices based on current wholesale market rates. Contact us to agree your delivery day; changes require at least 48 hours' notice and cancellation normally requires seven days' notice.

Yes, All Occasions Wholesale has mobile apps for iOS and Android. You can use the app to browse and place orders, with the available services and account features depending on your account and the app version installed.

Use the contact form at /pages/contact or telephone 01384 913 920 during opening hours. For an existing order, include your order number so the team can help you more quickly.