Terms of service
Terms of Service
1. Introduction
Welcome to All Occasions Wholesale! These Terms of Service govern your use of our website and services. By using our website and purchasing our products, you agree to comply with and be bound by these terms. If you do not agree with these terms, please do not use our website or purchase our products.
2. Product Quality and Variability
Our products are natural and can exhibit variations in quality and appearance. It is important to note that due to the natural characteristics of our products, they may sometimes arrive with variations in colour or other attributes. We do our best to ensure consistent quality, but please understand that natural variations can occur overnight or during transit.
3. Reporting Issues with Orders
If you experience any issues with your order (e.g., missing, incorrect, or damaged items), please notify us within seven days of receiving your delivery. Reports made after this timeframe may not qualify for replacement, refund, or resolution unless required by law.
To report an issue, please contact us promptly at danny@alloccasionswholesale.co.uk with your order number, details of the issue, and photographic evidence where applicable.
4. Damaged or Defective Products
We take pride in the quality of our products, and we strive to ensure that they reach you in excellent condition. If you receive a product that is damaged or defective, please contact us promptly at danny@alloccasionswholesale.co.uk with details and photographic evidence of the issue. We will work with you to resolve the matter and may offer a replacement or refund, as deemed appropriate.
5. Changes in Quality and Fitness for Purpose
If you receive a product that has undergone a significant change in quality upon arrival and is no longer fit for its intended purpose, please reach out to us at danny@alloccasionswholesale.co.uk. We take such cases seriously and will investigate the issue. Depending on the circumstances, we may offer a refund or send a replacement to ensure your satisfaction.
6. Substitution
At times, we may need to substitute brands or specific flower varieties of items based on stock availability. Rest assured, we are committed to providing you with products of the same quality and value. Any substitute brands will meet the same high standards of excellence that you expect from us. Substituted flowers will be changed for the nearest flower type or colour depending on availability.
7. Returns
If you wish to make a return, please contact us at danny@alloccasionswholesale.co.uk. We will provide you with instructions on how to initiate the return process. Please note that our return policy is subject to the conditions outlined in our separate Return Policy.
8. Conclusion
By using our website and purchasing our products, you acknowledge and agree to these Terms of Service. These terms may be updated or modified from time to time, so we encourage you to review them regularly. If you have any questions or concerns, please feel free to contact us at danny@alloccasionswholesale.co.uk.
Thank you for choosing All Occasions Wholesale. We appreciate your understanding and support.